These terms and conditions apply to the use of any area of our Website and any Firestorm Games Venue. By accessing this Website or entering a Firestorm Games Venue you agree to the terms and conditions set out below even if you do not make a purchase. In addition to these terms and conditions.

If you do not agree to be bound by these terms and conditions please leave the Website or Firestorm Games Venue as only visitors agreeing to be bound by the terms & conditions may visit. If you have any questions relating to our terms and conditions please contact us at

  • 'Conditions' is used to mean these terms and conditions and our stated Food and DrinkPrivacy Policy and Our Rules policies.
  • 'Cookies' are a piece of information sent by a Web server to a user's browser. (A Web server is the computer that "hosts" a website, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the Web server whenever the browser returns to the website.
  • 'Personal Information' means the details a user provides us with when you register on our site
  • 'Product' or 'Ticket' means an item offered for sale on our website;
  • 'Product Description' means the words we use to indicate what an item for sale contains or how you might expect it to perform
  • United Kingdom means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • 'Users' means the collective users of our website
  • 'Venue' refers to any Firestorm Games event or gaming area found in any Firestorm Games store.
  • 'Visitors' means users of any Firestorm Games Venue
  • 'We/us/our' means Firestorm Games Ltd
  • 'Website' means the website located at
  • 'You' means a user of this Website.
  • 'The South Wales Gaming Centre' refers to the Firestorm Games Cardiff Venue which consists of The Battlefields area and The Arena area.
  • 'Tournament Organiser' refers to the person or persons responsible for running the event you are participating in. The Tournament Organiser may be our member of staff or a third party person or persons not associated with us. We cannot take legal responsibility for the actions or conduct of any third party Tournament Organiser.
Use of a Firestorm Games Venue
Visitors are provided with access to any Venue in accordance with these Conditions and any Visitors to the venue do so strictly in accordance with these Conditions and our stated Food and DrinkPrivacy Policy and Our Rules policies.
Any Venue is an open public area and The South Wales Gaming Centre is also a licensed premises. Our staff are always happy to help, and although we have CCTV to provide extra customer security not all areas are staffed at all times. 
Child Protection
We have a specific Firestorm Games ltd. Child Protection Policy in effect at each Venue. Any questions regarding this policy should be addressed to a member of management at the relevant Venue or store.
Visitors on the UK Sex Offenders Register (or any equivalent international register) are not allowed entry to any Venue. We reserve the right to refuse admission to any Visitor to a Venue and we reserve the right to refuse service to any Visitor.  

The use of any Venue is intended for Visitors over 12 years old, although Visitors of any age are welcome in our stores!

Our ticketed events assume that all players are over 16 years old and will detail any specific age guidelines or restrictions specific to that event where necessary if different.

Visitors to any Venue aged under 16 must be accompanied by a responsible adult while in any Venue.

We cannot take legal responsibility or guardianship for children in any Venue for any period of time. Responsibility will always remain with the parents/guardians of any children. Please consider this requirement before leaving any children you are responsible for at any Venue.

Use of the Website
Users are provided with access to this Website in accordance with these Conditions and any orders placed by users must be placed strictly in accordance with these Conditions.
By using our site you agree that:
  • All the Personal Information that you provide is current, true and accurate. It is as complete as possible. Please notify us immediately of any changes to your Personal Information by contacting us at
  • You will not impersonate another person or use a false name or any name that you are not permitted to use.
By agreeing to these conditions you agree to indemnify us and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
We reserve the right to:
  • change or remove this website or part thereof, either on a temporary or permanent basis, with or without notice to you.
  • alter the conditions of use as necessary.
It is your responsibility to:
  • check regularly to determine whether the Conditions have been changed. Your continued use of the website or any part thereof is accepted by us that you have accepted any changes or alterations. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will not be liable to you or any third party for claims arising as a result of any change to or removal of the Website or part thereof; or as a result of changes to the conditions of use.
Third Party Links
We may provide links to other websites or resources for you to access (click through to) as you so choose. You accept and agree that, although you have chosen to enter the linked website or use the indicated resources from our site we cannot be held responsible for the availability, quality or content of these external sites. We do not endorse and are not responsible or liable for their privacy practices, any advertising, content, products, goods or other materials or services on or available from them. Please make your own decision before visiting these sites.
Purchasing items from the website
The creation of a contract between you & us in an e-commerce environment takes place when the following steps take place on our site:
  • you submit your order on the web-site by pressing the ‘confirm order’ button at the end of the check-out process.
  • We will then send you by email an order acknowledgement detailing the products you have ordered.
  • No physical product is dispatched from our warehouse, all products are virtual e-tickets.
  • Order acceptance and the completion of the contract between you and us will take place on the receipt by you of the order acknowledgement email unless we do not accept your order (see details below under Orders) or you have cancelled it in accordance with the instructions in how to cancel your order below.
All orders are subject to acceptance in accordance with the following policy:
We consider that order acceptance and the completion of the contract between you and us takes place on your receipt of the order acknowledgement email.
This contract may change if:
  • We notify you that we are unable to accept your order - or: you have cancelled it in accordance with the instructions shown in Contract Cancellation.

    We may not be able to accept your order if:-
  • The product you ordered is out of stock and there is no prospect of increasing the amount available
  • We have been unable to obtain authorisation for your payment
  • We realise that there has been a pricing or product description error
  • You have not provided your real name, phone number, e-mail address, payment details and other requested information
  • You are under 18 years of age
  • Your credit or debit card is issued by a bank unacceptable to us
If there are any problems with your order, you will be contacted by our Customer Services team.
The sales contract is completed in the United Kingdom. We are able to accept orders from outside of the UK, however all our prices are shown in Great Britain pounds (GBP) and use the recognised ‘£’ symbol.
We reserve the right to reject any offer to purchase by you at any time. Tickets remain the property of us until full payment is received.
Tickets are non transferable.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
You may request to cancel a ticket as per the specific conditions noted under the Refund Policy associated with the ticket. If the ticket has no specific Refund Policy listed you may request to cancel a ticket if the request is made more than fourteen days prior to the relevant event date. Please note that we reserve the right to charge a reasonable admin fee for any cancellation to cover transaction and refund costs charged to us and we reserve the right to refuse any cancellation request.
Tickets for any event will not be refunded on or after the day that the event is taking place.
If you wish to cancel or amend any ticket you must contact us at with the following details:
  • Customer name
  • Order number
  • Event name
  • Date of the order
Locker Rental
The South Wales Gaming Centre provides lockers that customers can hire on a daily, quarterly or yearly basis. The South Wales Gaming Centre take no responsibility for the contents of any locker but require that nothing perishable, dangerous or illegal is stored in the locker. After 1st October 2018 the fee includes £5 deposit, paid on return of the locker key.
A locker will be cleared two weeks after the rental expiry date and the items will be disposed of after that date. The South Wales Gaming Centre are not liable for the contents of any locker that is cleared after the rental expiry date.
Prize Support

Any product or items provided as part of entry to an event or as prizes in the event are non transferable and will only be given, subject to availability, to those who actually attend and participate in the event and will not be sent retrospectively to anyone who fails to attend for whatever reason.

Description of products

Each item offered for sale on our website is sold on the basis of the product description. The description may outline additional conditions that relate to that item in particular. These may include but are not limited to, additional terms and conditions concerning any refund policy, timings and what is provided as part of an event.
We endeavour to ensure that all descriptions, prices and other details of items appearing on the Website are correct and as up to date as possible. However, any information appearing on the Website may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Our prices include VAT (where applicable) at the current rate. They are correct at the time of entering the information onto the site. Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account at the time you submit your order.
Debit credit & card payment options
We can accept payment from any debit or credit cards specified in the payment section of this Website. The payment will be debited from your nominated account at the time your order is placed.
You confirm that the credit, debit or store card that is being used is yours.
We also accept Paypal.
Payment security
We are fully aware of our responsibilities to store any information that you provide securely.
Receipts & invoices
Each order acknowledgement email received by you acts as confirmation of payment.
Validation of credit/debit card
All credit/debit card transaction carried out on our site are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not authorise payment to us, we will cancel your order. We cannot be held liable for non-delivery.
Refusal of transaction
We reserve the right to amend, alter update or remove items or products from this site at any time. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update or remove items or products, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun we will not be held liable to you or any third party.
Under English law, in order to purchase items on this website and form & enter into contracts on this site you must be over 18 years of age.
You must also:
  • Complete our registration process providing accurate and honest details including your real name, phone number, e-mail address, payment details and other requested information
  • Provide a valid and accurate email address
  • Possess a valid credit or debit card issued by a bank acceptable to us
When you confirm your order (i.e. making an offer to buy an item), we are authorised to transmit and obtain or update information from third parties including but not limited to your debit or credit card number or credit reports, to confirm your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Intellectual Property and Right to Use
The content of our site,, is protected by a mixture of copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk or print one copy of any such content for your own personal, non-commercial use. You agree not to otherwise reproduce, modify, copy or distribute, publish or use for commercial purposes any of the materials or content on this site without our written permission.
Limitation of Liability
You must bear the risks associated with the use of the Internet.
We disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable laws of the UK. We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality (except on the misspellings page where potential misspellings are listed intentionally), but we make no warranties, whether express or implied in relation to its accuracy. We cannot be held responsible for the results or for any technical problems you experience as a result of using the site. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible.
We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to the site, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate.
However the previous paragraph does not apply to products and items sold online at
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full.
If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision.
Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions form the basis of our relationship with you. We do not anticipate the need for changes but any changes must be in writing and signed by both you & us.
You agree that, if you have relied on any representation to assist you with accepting these terms & conditions they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation.
In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability.
Your Statutory Rights are not affected by these terms and conditions.
These conditions are governed in accordance with the laws of England & Wales and in accepting these terms & conditions you fully accept the sole jurisdiction of the courts of England & Wales.
Company Details
Firestorm Games Ltd
Sloper Road
South Glamorgan
CF11 8AB

02920 227117
Company No. 08302629
VAT No. 977 2963 58