We take protecting your privacy as an essential part of our relationship with you. Please check back frequently for any updates or changes to our Privacy Policy. If you have any questions about this policy please contact us at rob@firestormgames.co.uk

CCTV in operation
Please be aware as a Visitor to The South Wales Gaming Centre We have CCTV in operation on the premises.  

Streaming on Twitch, Facebook and YouTube,  Photography in the Venue
Visitors to a Firestorm Games Venue should be aware that any game being played, and their image, may be subject to being photographed, videoed and/or streamed live and may be made available to the public via Twitch, Facebook, YouTube or any other relevant social media platform.

This content may be displayed on Facebook, Twitter or other relevant platform, streamed live on the internet and/or on screens within the venue, may be subject to comments or a commentary and may include audio recording. Any subsequent video content may be freely edited by us and made available on our website at any future date in perpetuity.

Any person who does not wish to be videoed and/or streamed should inform the person running their event and/or a member of staff as soon as possible and every reasonable effort will be made to ensure that their image is not taken and used. If required we have lanyards you can ask to use stating your image should not be taken or used.

Storing and collecting your information
We will collect the minimum amount of personal information necessary in order that a visit to our Website meets your expectations and to ensure that you can purchase items and we can run any event successfully. We will never release your personal information to any external organisation for mailing or marketing purposes.
This personal information will include:
  • your name
  • e-mail address
  • billing address
  • delivery address
  • telephone number
  • product selections
  • credit card or other payment information

and may include:

  • your player ID (or equivalent other information specific to your participation in the relevant event)
Personal information collected while you visit our Website will be stored on a secure server and is held in full compliance with the Data Protection Act 1998.
We and our selected third party providers of adverts and content may collect and store information about your location on the internet (e.g. the URL you came from, your IP address, domain details), the telephone area code where your computer is located and the country where applicable, the pages on our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (\‘User Information'). We may collect this data even if you do not register with us.
Please note that our Website may from time to time be monitored in order to improve the quality of service We provide.
Using your information to purchase a ticket
We may use your personal information to:
  • provide you with your purchased items
  • process your support enquiries
  • provide statistical data to improve this Website and the services it offers to you
  • provide relevant Website content and advertisements to you
  • administer this Website
  • notify you of products or special offers that may be of interest to you (if you agree).
  • allow participation in events, co-ordinate with Tournament Organisers and facilitate the use of external third party software required for the running of an event.
If the police or any other regulatory or government authority investigating suspected illegal activities request your personal information or user details We will comply.
In keeping with most e-commerce sites We use Cookies to keep track of your current session. We use the cookie to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will be unable to use this Website. 
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances already mentioned).
All orders you make or attempt to make more than 365 days old are deleted from the server.

Using your Information to run an Event
To run an event successfully We will need to use some of your personal information. This may be used to contact you with event related information and may also be input into third-party event related software to ensure that the event can be organised and run correctly. This may include, but is not limited to, creating round pairings, event standings and result tables. This information may be published as printed paper, on screen in the venue, on-line via an event specific web site or on social media. This information may also be used to create a table of results for a specific event which may be published as printed paper, on screen in the venue, on-line via an event specific web site or on social media.

Any person who does not wish this information to be published in anyway should inform both the person running their event and Us as soon as possible and We will make every reasonable effort to ensure that use of their information is minimised as much as possible within the constraints of what is required to organise and run the event.

The event you have purchased a ticket for may be run by Our member of staff or a third party person or persons not associated with Us acting as the relevant Tournament Organiser. 

We require all Tournament Organisers to implicitly agree to treat your personal information as confidential and to comply with all current Data Protection, GDPR and consumer legislation if they run any event in a Firestorm Games Venue but are not directly responsible for the actions of any external Tournament Organiser.

Your purchase of a ticket for an event implies your explicit consent for your data being used to run the event successfully and you agree that We or the designated Tournament Organiser can contact you for any relevant purpose either by phone, e-mail or in writing and that we may share your name, e-mail, any other relevant contact details and Player ID information with the relevant Tournament Organiser to facilitate your participation in any event.

Using your Information to inform you about a future Event

Your data from an event may also be used to contact you about future similar events We host. If you do not wish to be contacted in this way you will have the ability to opt out of any future communication.

Secure Storage
When you place an order on our Website we store your information in our database on a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
The Website is secured with a Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. 
Further information on the security of our site can be found through our Trustwave accreditation.