The South Wales Gaming Centre take protecting your privacy as an essential part of our relationship with you. This Web site is secured with a Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

Storing your information
We will collect the minimum amount of information necessary in order that a visit to our site meets your expectations. Firestorm Games will never release your personal information to any external organisation for mailing or marketing purposes.
 
In order to purchase items on this website, we will ask you to provide and we will store some personal information.
 
This will include:
  • your name
  • e-mail address
  • billing address
  • delivery address
  • telephone number
  • product selections
  • credit card or other payment information

This may include:

  • your player ID
Personal information collected while you visit our site will be stored on a secure server & is held in full compliance with the Data Protection Act 1998.
 
Firestorm Games and our selected third party providers of adverts and content may collect and store information about your location on the internet (e.g. the URL you came from, your IP address, domain details), the telephone area code where your computer is located and the country where applicable, the pages on our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (\‘User Information'). We may collect this data even if you do not register with us.
 
Please note that our site may from time to time be monitored in order to improve the quality of service we provide.
 

Streaming on Twitch, Facebook and YouTube

Users of The South Wales Gaming Centre should be aware that any game being played in The Battlefields or The Arena may be subject to being videoed and/or streamed live and may be made available to the public via Twitch, Facebook, YouTube or any other relevant platform.

This content may be streamed live on the internet and/or on screens within the venue may be subject to a commentary and may include audio recording. Any subsequent video content may be freely edited by us and made available on our website at any future date in perpetuity.

Any person who does not wish to be videoed and/or streamed should inform both the person running their event and a member of staff as soon as possible before the start of the event and we will make every reasonable effort to ensure that their image is not broadcast.

 
Using your information
 
We use your information to:
  • process your support enquiries
  • provide Statistical data to improve this website and the services it offers to you
  • provide relevant website content and advertisements to you
  • administer this website
  • notify you of products or special offers that may be of interest to you (if you agree).
  • allow participation in events, co-ordinate with tournament organisers and facilitate the use of external third party software required for the running of an event.

To run an event successfully the Tournament Organiser will need to use some of your personal data. This data may be used to contact you with event related information and may also be input into third-party event related software to ensure that the event can be organised and run correctly. This may include, but is not limited to, creating round pairings, event standings and result tables. This information may be published as printed paper or on-line via an event specific web site or on social media.

Your purchase of a ticket for an event implies your explicit consent to your data being used to run the event successfully and you agree that we can contact you for any of the above purposes either by phone, e-mail or in writing. 

In order to process and deliver your order, limited elements of your personal information may be supplied to other businesses and organisations associated with Firestorm Games and to reputable third parties (i.e. carrier & courier services). Firestorm Games requires all of them to treat your personal information as confidential and to comply with all current Data Protection and consumer legislation. In accordance with our tournament booking consent we may share your name, e-mail, and contact details with tournament organisers to facilitate your participation in events.
 
If the police or any other regulatory or government authority investigating suspected illegal activities requests your personal information or user details we will comply.
 
In keeping with most e-commerce sites Firestorm Games use Cookies to keep track of your current shopping session. We use the cookie to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will be unable to use this Website. 
 
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances already mentioned).
 
Secure Storage
When you place orders we store your information in our database on a secure server.  All orders more than 365 days old are deleted from the server. The secure server software (SSL) encrypts all information you input before it is sent to us.
 
Please check back frequently to see any updates or changes to our privacy policy. If you have any questions about this policy please contact us at rob@firestormgames.co.uk
 
Further information on the security of our site can be found through our Trustwave accreditation.