Refunds will be subject to a £5 administration fee.

Any request for a refund two weeks or less before the event will only be possible if there is a reserve list of players who can take up any refunded ticket and at the express permission of the Tournament Organisers.

Any request for a Refund must be made before the event starts. No refunds are possible once an event has begun.

To request a refund please contact sales@firestormgames.co.uk stating your:

• Order number
• Name
• Event name
• Reason for refund

Your choice of hot lunch will be provided by our on site Cafe facility.

Vouchers for lunch will be issued during registration.

For larger events our on site Cafe facility may be open selling breakfast rolls until 10.30 am.

No external food or drink is allowed in The South Wales Gaming Centre.